If your bike or e-scooter develops a fault through normal use, you could be entitled to a repair or replacement as covered with the warranty.
For peace of mind, all our e-bikes & e-scooters are covered by warranty. The length of the warranty is different for each brand so be sure to check the manufacturer's website, user manual & the product pages under ‘warranty’ for the full details.
There will be instructions in the user manual of how to register for the warranty, which will be required for most brands - please be sure to register the bike within the first few weeks of receiving to avoid voiding your warranty.
Main parts that are covered by the manufacturer's warranty are mechanical and electrical components including frame, forks, seat, motor, controller, battery and charger. Again, the warranty differs by manufacturer, so please refer to the user manual & product pages for a full list of parts that are covered.
All manufacturers will need photos and/or videos showing the issue/s in order to start a claim. The majority of manufacturers have up to 72 hours to respond to a warranty claim from us. Once the issue is diagnosed & validated, the manufacturer will either send out a new part under warranty or collect the bike for a repair.
Any e-scooter/bike or e-sccoter/bike part collected for repair needs to be boxed in a suitable manner for courier delivery. Failure to do so will result in the courier not accepting the collection & the customer will need to pay for the rescheduled collection.
Please be aware some manufacturers will only send replacement parts. If replacement parts are sent to you under warranty and professional assistance is required to fit the parts, the repair cost will be borne by the customer.
Again, the warranty period & process differs by manufacturer, so please refer to the user manual & product pages for each product for further information.
Exceptions To The Warranty
- Parts such as tyres, inner tubes, sprockets, brake pads, bearings, fuses, brake discs, bearings, spokes, handlebar grips or cables are regarded as consumables. When replacements are required, these might be able to be purchased from us. If not, we will guide you to the most convenient option for you.
- Corrosion, rust, hairline cracks, chips in the paint, water damage, the results of fatigue and any damage, failure or loss caused by accident, misuse, abuse or theft.
- Defects or damages caused by accidents, improper use, care & storage, abnormal conditions, or loading over the manufacturers weight limit, incorrect assembly, and modifications to the bike/scooter, mounting and remounting of accessories.
- Damage resulting from use in competitions, jumping or other types of extreme use.
Please send through the details of any warranty claim to firstname.lastname@example.org and we will arrange the repair or replacement with the manufacturer.